Refunds

Here at AC Transit, our purpose is to keep the East Bay moving. If your travel has been interrupted because your ticket or pass was malfunctioning, or your Clipper^®Card has been damaged, misplaced or regrettably stolen, please contact the appropriate customer service agency (click below) according to how you paid your bus fare:

Cash on Bus / AC Transit Personnel
Clipper^® Card
EasyPass
RTC (Regional Transit Connection)
TVM (Ticket Vending Machine)
Token Transit^®App / AC Transit Official Mobile App
Transit^® App

It is important to report lost or stolen Clipper cards immediately in order to secure cash equivalent value from the old card and transfer remaining amounts onto the new card. Please be advised that AC Transit has a standard No Refunds Policy for tickets & passes regardless if partially used or unused, lost or stolen. However, if you were issued a Refund Voucher by a bus operator or other AC Transit personnel, please submit your claim using the Refund Voucher & Paper Ticket Claim Form.

Refund Voucher from the Ticket Vending Machine (TVM) or Farebox

To request a refund for overpayment, follow these steps.

Complete the Overpayment Refund Request Form.
Attach your Refund Voucher to the form.
Mail the form along with the attached voucher or form to AC Transit Treasury at 1600 Franklin St, Oakland CA 94612.

-Or

Bring the form and voucher to our Customer Service Center located at 1600 Franklin St, Oakland. Please bring you photo ID with you.

Note: This process is for cases where you have inserted more than the fare amount at the Tempo TVM or fare box and received a Refund Voucher.

Our representatives at the AC Transit Customer Service Center are ready to answer fare questions and provide additional assistance by phone at (510) 891-4777, option 2, Monday through Friday, 6 am to 7 pm and Saturday and Sunday, 9 am to 5 pm. You can also visit in person at 1600 Franklin St, Oakland Monday through Friday, 8am to 5pm excluding holidays.

Defective Day Pass or Multi-Day Pass

If your paper Day Pass or any Multi-Day Pass becomes defective before its expiration date, you can request a refund by using the Refund Voucher & Paper Ticket Claim Form. Claims are processed only by mail. Mail the form and the defective pass to AC Transit Treasury at 1600 Franklin St, Oakland CA 94612.

Clipper Card

Customers must first call Clipper Services directly at (877) 878-8883 to report a lost or stolen card, in order to, block the card from further use. Additional questions or further assistance can be provided by Clipper Services regarding:

Refund claims
Billing issues, charge errors, transaction histories, etc.
Errors in adding cash value or passes

For in-person assistance, visit Clipper Services located at the AC Transit Customer Service Center Monday through Friday, 8:00 am to 5:00 pm, excluding holidays.

EasyPass

For assistance with an EasyPass issued by one of our partner organizations, please contact your Program Coordinator directly. For more information, email easypassinfo@actransit.org, call (510) 891-5444, or visit the EasyPass webpage on our site.

RTC (Regional Transit Connection)

Complete the Lost Card Application and bring it to the AC Transit Customer Service Center for processing. Fee is $5.00. You may also mail the application or a written request with fee for replacement to:

Central Processor

P.O. Box 70040

Oakland CA 94612-0040

For more information, visit www.511.org or visit the RTC webpage on our site.

Token Transit App / AC Transit Official Mobile App

For fare related assistance regarding purchases with the AC Transit Official Mobile App, please contact the Token Transit support team directly. Email help@tokentransit.com or submit a request online using the support request form.

Transit App

For fare related assistance regarding purchases with Transit app, email info@transitapp.com.

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